Sunday, July 24, 2011
Census Day Update
The Federal Ministry of Statistics Canada has been contacted regarding the inconsistent practices throughout the province of collecting patient information from hospital related to Census Day 2011. Recommendations brought forward by the Chair of the PRNO will be presented to the Ministry.
NAHAM Annual Conference 2011 Update
The National Association of Healthcare Access Management Annual Conference was held in San Antonio this year. Several members attended representing seven healthcare organizations.
The learning labs focused on a variety of topics, including centralized registration, pre-registration to validate insurance eligibility and patient demographic information, employee performance relating to data quality and POS collections, and hospital self-services for patients (i.e. registration kiosks and internet portals). Also, there was a focus on improving the patient`s experience by expediting access to hospital services through the use of technology and centralization (central registration and appointment call centres).
There were two keynote speakers, Mike Rayburn and Kathy Dempsey. Excellent keynote speakers! Please visit their websites for more information.
The vendor exhibits included data quality and address validation systems. They also, demostrated a variety of registration kiosks. One kiosk included a biometric palm scanner for positive patient identification.
One of NAHAM`s three year goal is to expand into Canada. They would like to open an association chapter in Ontario. We have discussed the benefits for our members and their front-line staff. We discussed options of a Canadian version of their professional certification for managers and front-line staff. Further discussion is necessary with NAHAM and our PRNO members.
The learning labs focused on a variety of topics, including centralized registration, pre-registration to validate insurance eligibility and patient demographic information, employee performance relating to data quality and POS collections, and hospital self-services for patients (i.e. registration kiosks and internet portals). Also, there was a focus on improving the patient`s experience by expediting access to hospital services through the use of technology and centralization (central registration and appointment call centres).
There were two keynote speakers, Mike Rayburn and Kathy Dempsey. Excellent keynote speakers! Please visit their websites for more information.
The vendor exhibits included data quality and address validation systems. They also, demostrated a variety of registration kiosks. One kiosk included a biometric palm scanner for positive patient identification.
One of NAHAM`s three year goal is to expand into Canada. They would like to open an association chapter in Ontario. We have discussed the benefits for our members and their front-line staff. We discussed options of a Canadian version of their professional certification for managers and front-line staff. Further discussion is necessary with NAHAM and our PRNO members.
Update - Patient Access Associate Day
Our Patient Access Associate Day event was a great success. The front-line staff appreciated being acknowledged for their important role in healthcare.Some members were unable to participate due to a variety of challenges. Since many organizations were still decentralized, the front-line staff reported to the patient care managers. Some organizations preferred to celebrate Administrative Assistant Day. Also, one organization could not use "Associate" to celebrate the event since this was an existing job title for another non-clerical group. The member suggested changing the event name to "Patient Access Personnel Day" similar to title used by NAHAM.
Our next event will be held on April 4th, 2012. I will be preparing an article for Hospital News to promote the event and communicate the importance of patient access in healthcare.
Sunday, March 27, 2011
Patient Access Associate Day
Celebrate and recognize individuals who provide Patient Access Services on April 6th, 2011. Those individuals include Patient Registration Clerks, Appointment Booking Clerks and Bed Allocation Clerks. The patient's journey starts with them. For information on how to plan your event at your organization, please send your request to prnogroup@gmail.com .
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