Update - Patient Access Associate Day

Our Patient Access Associate Day event was a great success. The front-line staff appreciated being acknowledged for their important role in healthcare.

Some members were unable to participate due to a variety of challenges. Since many organizations were still decentralized, the front-line staff reported to the patient care managers. Some organizations preferred to celebrate Administrative Assistant Day. Also, one organization could not use "Associate" to celebrate the event since this was an existing job title for another non-clerical group. The member suggested changing the event name to "Patient Access Personnel Day" similar to title used by NAHAM.

Our next event will be held on April 4th, 2012. I will be preparing an article for Hospital News to promote the event and communicate the importance of patient access in healthcare.