How Do Clerical Staff Contribute To Patient Safety?

Our clerical staff:

• Clean their hands frequently


• Ask patients and visitors to clean their hands during their visit and when they leave the hospital


• Wear their photo ID badge to identify themself as an employee


• Use positive patient identification to ensure that we register the correct patient


• Obtain and verify the patient’s demographic information to be able to contact them for follow-up or their next of kin


• In the Emergency Department, obtain drug profiles for all eligible ER patients to prevent medication errors


• Hand out the patient safety & inpatient information brochures


• Report possible safety hazards


• Complete their annual health and safety courses (e.g. WHMIS, Hand Hygiene, etc.)