
Our clerical staff:
- Clean their hands frequently
- Ask patients and visitors to clean their hands during their visit and when they leave the hospital
- Wear their photo ID badge to identify themself as an employee
- Use positive patient identification to ensure that we register the correct patient
- Obtain and verify the patient’s demographic information to be able to contact them for follow-up or their next of kin
- In the Emergency Department, obtain drug profiles for all eligible ER patients to prevent medication errors
- Hand out the patient safety & inpatient information brochures
- Report possible safety hazards
- Complete their annual health and safety courses (e.g. WHMIS, Hand Hygiene, etc.)